Refund Policy

Refunds are strictly contract-based and vary depending on the nature of each project.

Contract Supremacy

All refund decisions are governed by the signed agreement, proposal, or service contract. In case of conflict, the contract terms take priority over this general policy.

Eligibility for Refunds

Refunds may be considered only if:

• The project has not started
• Work is incomplete and falls under refundable conditions stated in the contract
• The company fails to deliver agreed services (subject to review)

Non-Refundable Conditions

Refunds will not be granted if:

• Work has been delivered or approved
• Initial concepts or drafts have been accepted
• Delays are caused by client inaction or lack of communication
• The client changes their mind after project initiation
• Services involve third-party fees (e.g., trademark filing, LLC registration)

Partial Refunds

Where applicable:

• Refunds will be calculated based on work completed
• Administrative, consultation, and setup fees are non-refundable

Refund Process

• Submit a written request with project details
• Requests will be reviewed within 7–10 business days
• Approved refunds will be processed within a reasonable timeframe

Chargebacks and Disputes

• Filing a chargeback without prior communication may result in service suspension
• The company reserves the right to dispute unauthorized chargebacks
• Clients are encouraged to resolve issues directly for faster outcomes